/* ==========================================================================
   Support Ticket System — Professional Frontend Styles
   Version: 3.9.0.0
   ==========================================================================
   A premium, production-grade UI system engineered for professional
   support operations. Clean, serious, and meticulously refined.
   ========================================================================== */

/* --------------------------------------------------------------------------
   1. DESIGN TOKENS
   -------------------------------------------------------------------------- */
:root {
    /* Brand — deep indigo */
    --primary: #4f46e5;
    --primary-hover: #4338ca;
    --primary-active: #3730a3;
    --primary-subtle: rgba(79, 70, 229, 0.07);
    --primary-light: rgba(79, 70, 229, 0.04);
    --primary-glow: rgba(79, 70, 229, 0.18);

    /* Semantic */
    --success: #059669;
    --success-subtle: rgba(5, 150, 105, 0.08);
    --success-light: #ecfdf5;
    --warning: #d97706;
    --warning-subtle: rgba(217, 119, 6, 0.08);
    --warning-light: #fffbeb;
    --danger: #dc2626;
    --danger-subtle: rgba(220, 38, 38, 0.08);
    --danger-light: #fef2f2;

    /* Neutral — refined slate */
    --white: #ffffff;
    --gray-25: #fcfcfd;
    --gray-50: #f9fafb;
    --gray-100: #f2f4f7;
    --gray-200: #eaecf0;
    --gray-300: #d0d5dd;
    --gray-400: #98a2b3;
    --gray-500: #667085;
    --gray-600: #475467;
    --gray-700: #344054;
    --gray-800: #1d2939;
    --gray-900: #101828;

    /* Shadows — layered precision */
    --shadow-xs: 0 1px 2px rgba(16, 24, 40, 0.04);
    --shadow-sm: 0 1px 3px rgba(16, 24, 40, 0.06), 0 1px 2px rgba(16, 24, 40, 0.04);
    --shadow-md: 0 4px 8px -2px rgba(16, 24, 40, 0.06), 0 2px 4px -2px rgba(16, 24, 40, 0.04);
    --shadow-lg: 0 12px 16px -4px rgba(16, 24, 40, 0.06), 0 4px 6px -2px rgba(16, 24, 40, 0.03);
    --shadow-xl: 0 20px 24px -4px rgba(16, 24, 40, 0.08), 0 8px 8px -4px rgba(16, 24, 40, 0.03);
    --shadow-card: 0 1px 2px rgba(16, 24, 40, 0.04), 0 4px 12px rgba(16, 24, 40, 0.05);
    --shadow-card-hover: 0 1px 3px rgba(16, 24, 40, 0.06), 0 8px 24px rgba(16, 24, 40, 0.07);
    --shadow-modal: 0 24px 48px -12px rgba(16, 24, 40, 0.25);
    --shadow-btn: 0 1px 2px rgba(16, 24, 40, 0.04);
    --shadow-btn-primary: 0 1px 3px rgba(79, 70, 229, 0.3);
    --shadow-btn-primary-hover: 0 4px 12px rgba(79, 70, 229, 0.35);

    /* Radii */
    --radius-xs: 4px;
    --radius-sm: 6px;
    --radius-md: 8px;
    --radius-lg: 10px;
    --radius-xl: 12px;
    --radius-2xl: 16px;
    --radius-full: 9999px;

    /* Typography */
    --font-sans: -apple-system, BlinkMacSystemFont, 'Segoe UI', 'Inter', Roboto, Oxygen, Ubuntu, Cantarell, sans-serif;
    --font-mono: 'JetBrains Mono', 'SF Mono', ui-monospace, 'Fira Code', monospace;

    /* Transitions */
    --ease-out: cubic-bezier(0.16, 1, 0.3, 1);
    --ease-in-out: cubic-bezier(0.4, 0, 0.2, 1);
    --duration-fast: 150ms;
    --duration-normal: 200ms;
    --duration-slow: 300ms;

    /* Layout */
    --container-width: 880px;
}

/* --------------------------------------------------------------------------
   2. BASE & RESET
   -------------------------------------------------------------------------- */
.supp-tick-container,
.supp-tick-container * {
    box-sizing: border-box;
}

.supp-tick-container {
    max-width: var(--container-width, 880px);
    width: 95%;
    margin: 40px auto;
    font-family: var(--font-sans);
    color: var(--gray-700);
    line-height: 1.6;
    font-size: 0.9375rem;
}

body:not(.supp-tick-spa-body) .supp-tick-wrapper {
    background: linear-gradient(135deg, var(--gray-25) 0%, var(--gray-50) 50%, #f5f6fa 100%);
    padding: 1px 0;
}

/* --------------------------------------------------------------------------
   3. SPA OVERRIDES
   -------------------------------------------------------------------------- */
body.supp-tick-spa-body .supp-tick-container {
    max-width: 100% !important;
    width: 100% !important;
    margin: 0 !important;
    padding: 0 !important;
}

body.supp-tick-spa-body .supp-tick-header {
    padding: 0 0 24px 0 !important;
    margin-bottom: 28px !important;
    background: transparent !important;
    backdrop-filter: none !important;
    border-radius: 0 !important;
    border: none !important;
    border-bottom: 1px solid var(--gray-200) !important;
}

body.supp-tick-spa-body .supp-tick-header::after {
    display: none !important;
}

body.supp-tick-spa-body .supp-tick-card,
body.supp-tick-spa-body .supp-tick-form-card {
    border-radius: var(--radius-xl) !important;
}

/* --------------------------------------------------------------------------
   4. HEADER
   -------------------------------------------------------------------------- */
.supp-tick-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 20px;
    margin-bottom: 32px;
    padding-bottom: 24px;
    border-bottom: 1px solid var(--gray-200);
    position: relative;
}

.supp-tick-header::after {
    content: '';
    position: absolute;
    left: 0;
    bottom: -1px;
    width: 80px;
    height: 3px;
    border-radius: 2px;
    background: linear-gradient(90deg, var(--primary) 0%, var(--primary-glow) 60%, transparent 100%);
}

.supp-tick-header h2 {
    font-size: 1.5rem;
    font-weight: 700;
    margin: 0;
    letter-spacing: -0.02em;
    color: var(--gray-900);
    line-height: 1.3;
}

.supp-tick-header .supp-tick-header-text p {
    margin: 6px 0 0;
    color: var(--gray-500);
    font-size: 0.875rem;
    max-width: 52ch;
    line-height: 1.6;
}

.supp-tick-header-badges {
    display: flex;
    gap: 8px;
    margin-top: 8px;
}

/* Empty state */
.supp-tick-empty {
    text-align: center;
    padding: 56px 20px;
}

.supp-tick-empty p {
    color: var(--gray-400);
    font-size: 0.9375rem;
    margin: 0;
    line-height: 1.6;
}

/* --------------------------------------------------------------------------
   5. BUTTON SYSTEM
   -------------------------------------------------------------------------- */
.supp-tick-btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    padding: 10px 20px;
    font-size: 0.875rem;
    font-weight: 600;
    font-family: var(--font-sans);
    line-height: 1.4;
    border-radius: var(--radius-md);
    text-decoration: none !important;
    border: 1px solid transparent;
    cursor: pointer;
    transition: all var(--duration-normal) var(--ease-in-out);
    position: relative;
    user-select: none;
    -webkit-tap-highlight-color: transparent;
    white-space: nowrap;
    letter-spacing: 0.01em;
}

/* Primary */
.supp-tick-btn:not(.secondary):not(.ghost) {
    background: linear-gradient(135deg, var(--primary) 0%, var(--primary-hover) 100%);
    color: var(--white) !important;
    border-color: var(--primary);
    box-shadow: var(--shadow-btn-primary);
}

.supp-tick-btn:not(.secondary):not(.ghost):hover {
    background: linear-gradient(135deg, var(--primary-hover) 0%, var(--primary-active) 100%);
    border-color: var(--primary-hover);
    box-shadow: var(--shadow-btn-primary-hover);
    transform: translateY(-1px);
}

.supp-tick-btn:not(.secondary):not(.ghost):active {
    background: var(--primary-active);
    border-color: var(--primary-active);
    box-shadow: none;
    transform: translateY(0);
}

/* Secondary */
.supp-tick-btn.secondary {
    background: var(--white);
    color: var(--gray-700) !important;
    border: 1px solid var(--gray-300);
    box-shadow: var(--shadow-xs);
}

.supp-tick-btn.secondary:hover {
    background: var(--gray-50);
    border-color: var(--gray-400);
    box-shadow: var(--shadow-sm);
    transform: translateY(-1px);
}

.supp-tick-btn.secondary:active {
    background: var(--gray-100);
    transform: translateY(0);
    box-shadow: none;
}

/* Ghost */
.supp-tick-btn.ghost {
    background: transparent;
    color: var(--gray-600) !important;
    border-color: transparent;
    box-shadow: none;
}

.supp-tick-btn.ghost:hover {
    background: var(--gray-100);
    color: var(--gray-800) !important;
}

/* Disabled */
.supp-tick-btn:disabled,
.supp-tick-btn[disabled] {
    opacity: 0.5;
    cursor: not-allowed;
    transform: none !important;
    box-shadow: none !important;
    pointer-events: none;
}

/* Loading state */
.supp-tick-btn.loading {
    position: relative;
    color: transparent !important;
    pointer-events: none;
}

.supp-tick-btn.loading::after {
    content: '';
    position: absolute;
    inset: 0;
    margin: auto;
    width: 18px;
    height: 18px;
    border: 2.5px solid rgba(255, 255, 255, 0.3);
    border-top-color: #fff;
    border-radius: 50%;
    animation: supp-spin 0.7s linear infinite;
}

.supp-tick-btn.secondary.loading::after {
    border-color: rgba(71, 84, 103, 0.2);
    border-top-color: var(--gray-600);
}

@keyframes supp-spin {
    to { transform: rotate(360deg); }
}

/* Button sizes */
.supp-tick-btn.sm {
    padding: 6px 12px;
    font-size: 0.8125rem;
    border-radius: var(--radius-sm);
}

.supp-tick-btn.lg {
    padding: 12px 24px;
    font-size: 0.9375rem;
    border-radius: var(--radius-lg);
}

/* --------------------------------------------------------------------------
   6. CARD & TABLE
   -------------------------------------------------------------------------- */
.supp-tick-card {
    background: var(--white);
    border-radius: var(--radius-xl);
    border: 1px solid var(--gray-200);
    box-shadow: var(--shadow-card);
    overflow: hidden;
    transition: box-shadow var(--duration-normal) var(--ease-in-out);
}

.supp-tick-card:hover {
    box-shadow: var(--shadow-card-hover);
}

.supp-tick-table {
    width: 100%;
    border-collapse: collapse;
    font-size: 0.875rem;
}

.supp-tick-table thead {
    background: linear-gradient(135deg, var(--gray-50) 0%, var(--gray-25) 100%);
}

.supp-tick-table th {
    padding: 12px 20px;
    text-align: left;
    font-size: 0.75rem;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.05em;
    color: var(--gray-500);
    border-bottom: 1px solid var(--gray-200);
}

.supp-tick-table td {
    padding: 16px 20px;
    border-bottom: 1px solid var(--gray-100);
    color: var(--gray-600);
    vertical-align: middle;
}

.supp-tick-table tbody tr:last-child td {
    border-bottom: none;
}

.supp-tick-table tbody tr {
    transition: all var(--duration-fast) ease;
}

.supp-tick-table tbody tr:hover td {
    background: var(--gray-25);
}

.supp-tick-table td strong {
    color: var(--gray-900);
    font-weight: 600;
}

/* --------------------------------------------------------------------------
   7. BADGES — Status
   -------------------------------------------------------------------------- */
.status-badge {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 3px 12px;
    border-radius: var(--radius-full);
    font-size: 0.75rem;
    font-weight: 600;
    line-height: 1.5;
    border: 1px solid transparent;
}

.status-badge::before {
    content: '';
    width: 6px;
    height: 6px;
    border-radius: 50%;
    flex-shrink: 0;
}

.status-open {
    background: var(--success-light);
    color: #047857;
    border-color: rgba(5, 150, 105, 0.15);
}

.status-open::before {
    background: var(--success);
    box-shadow: 0 0 0 2px rgba(5, 150, 105, 0.15);
}

.status-pending {
    background: var(--warning-light);
    color: #b45309;
    border-color: rgba(217, 119, 6, 0.15);
}

.status-pending::before {
    background: var(--warning);
    box-shadow: 0 0 0 2px rgba(217, 119, 6, 0.15);
}

.status-closed {
    background: var(--gray-100);
    color: var(--gray-600);
    border-color: var(--gray-200);
}

.status-closed::before {
    background: var(--gray-400);
    box-shadow: 0 0 0 2px rgba(152, 162, 179, 0.2);
}

/* --------------------------------------------------------------------------
   8. BADGES — Priority
   -------------------------------------------------------------------------- */
.priority-badge {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    padding: 3px 10px;
    border-radius: var(--radius-sm);
    font-size: 0.75rem;
    font-weight: 600;
    letter-spacing: 0.01em;
    border: 1px solid transparent;
}

.priority-critical {
    color: #dc2626;
    background: var(--danger-light);
    border-color: rgba(220, 38, 38, 0.15);
}

.priority-high {
    color: #b45309;
    background: var(--warning-light);
    border-color: rgba(217, 119, 6, 0.15);
}

.priority-medium {
    color: var(--primary);
    background: var(--primary-light);
    border-color: rgba(79, 70, 229, 0.12);
}

.priority-low {
    color: var(--gray-500);
    background: var(--gray-50);
    border-color: var(--gray-200);
}

.priority-normal {
    color: var(--gray-600);
    background: var(--gray-50);
    border-color: var(--gray-200);
}

/* --------------------------------------------------------------------------
   9. PAGINATION
   -------------------------------------------------------------------------- */
.supp-tick-pagination {
    margin-top: 24px;
    display: flex;
    justify-content: center;
    gap: 4px;
}

.supp-tick-pagination .page-numbers {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-width: 36px;
    height: 36px;
    padding: 0 12px;
    font-size: 0.8125rem;
    font-weight: 600;
    color: var(--gray-600);
    background: var(--white);
    border: 1px solid var(--gray-300);
    border-radius: var(--radius-sm);
    text-decoration: none !important;
    transition: all var(--duration-fast) var(--ease-in-out);
}

.supp-tick-pagination .page-numbers:hover {
    background: var(--gray-50);
    border-color: var(--gray-400);
    color: var(--gray-800);
}

.supp-tick-pagination .page-numbers.current {
    background: var(--primary);
    border-color: var(--primary);
    color: var(--white) !important;
    box-shadow: var(--shadow-btn-primary);
}

.supp-tick-pagination .page-numbers.prev,
.supp-tick-pagination .page-numbers.next {
    font-size: 0.75rem;
    letter-spacing: 0.02em;
    padding: 0 14px;
}

.supp-tick-pagination .page-numbers.dots {
    border: none;
    color: var(--gray-400);
    min-width: 24px;
    background: none;
}

/* --------------------------------------------------------------------------
   10. MESSAGE THREAD
   -------------------------------------------------------------------------- */
.supp-tick-thread {
    display: flex;
    flex-direction: column;
    margin-bottom: 36px;
    width: 100%;
    background: var(--white);
    border-radius: var(--radius-xl);
    border: 1px solid var(--gray-200);
    box-shadow: var(--shadow-card);
    overflow: hidden;
    transition: box-shadow var(--duration-normal) var(--ease-in-out);
}

.supp-tick-thread:hover {
    box-shadow: var(--shadow-card-hover);
}

.thread-item {
    display: flex;
    flex-direction: column;
    width: 100%;
    padding: 24px 24px 24px 28px;
    position: relative;
    font-size: 0.9375rem;
    line-height: 1.7;
    border-bottom: 1px solid var(--gray-100);
    box-sizing: border-box;
    transition: background var(--duration-fast) ease;
}

.thread-item:last-child {
    border-bottom: none;
}

/* Role-based left border accent */
.thread-item.op {
    border-left: 3px solid var(--primary);
    background: linear-gradient(to right, rgba(79, 70, 229, 0.03), transparent 30%);
}

.thread-item.staff {
    border-left: 3px solid var(--success);
    background: linear-gradient(to right, rgba(5, 150, 105, 0.025), transparent 30%);
}

.thread-item.user {
    border-left: 3px solid var(--gray-300);
}

.thread-item:hover {
    background: var(--gray-25);
}

/* Thread meta row */
.thread-meta {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 12px;
    gap: 12px;
}

.author-info {
    display: flex;
    align-items: center;
    gap: 12px;
    min-width: 0;
}

.author-avatar {
    width: 36px;
    height: 36px;
    border-radius: var(--radius-full);
    object-fit: cover;
    flex-shrink: 0;
    border: 2px solid var(--gray-100);
}

.author-name {
    font-weight: 600;
    color: var(--gray-900);
    font-size: 0.875rem;
    display: flex;
    align-items: center;
    gap: 8px;
    flex-wrap: wrap;
}

.staff-tag {
    background: var(--success);
    color: white;
    font-size: 0.625rem;
    font-weight: 700;
    padding: 2px 8px;
    border-radius: var(--radius-xs);
    text-transform: uppercase;
    letter-spacing: 0.04em;
    line-height: 1.4;
}

.post-date {
    color: var(--gray-400);
    font-size: 0.75rem;
    font-weight: 500;
    white-space: nowrap;
}

/* Thread content */
.thread-content {
    color: var(--gray-700);
    padding-left: 0;
    font-size: 0.9375rem;
}

.thread-content p {
    margin: 0 0 12px;
    line-height: 1.7;
}

.thread-content p:last-child {
    margin-bottom: 0;
}

/* Attachments */
.supp-tick-attachments {
    margin-top: 16px;
    border-top: 1px solid var(--gray-100);
    padding-top: 16px;
}

.supp-tick-attachments > div {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
}

.supp-tick-attachments a {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 6px 14px;
    font-size: 0.8125rem;
    font-weight: 500;
    color: var(--gray-600) !important;
    background: var(--gray-50);
    border: 1px solid var(--gray-200);
    border-radius: var(--radius-full);
    text-decoration: none !important;
    transition: all var(--duration-fast) var(--ease-in-out);
    max-width: 100%;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.supp-tick-attachments a:hover {
    background: var(--white);
    border-color: var(--gray-300);
    color: var(--gray-900) !important;
}

/* Thread-item action buttons */
.thread-item .supp-tick-btn.sm {
    padding: 4px 10px !important;
    font-size: 0.75rem !important;
    min-width: auto !important;
}

/* --------------------------------------------------------------------------
   11. REPLY EDIT AREA (within thread)
   -------------------------------------------------------------------------- */
.thread-content .edit-area {
    margin-top: 16px;
    background: var(--gray-25);
    padding: 20px;
    border-radius: var(--radius-lg);
    border: 1px solid var(--gray-200);
}

.thread-content .edit-area textarea {
    width: 100%;
    min-height: 100px;
    font-size: 0.875rem;
    font-family: var(--font-sans);
    border-radius: var(--radius-md);
    border: 1px solid var(--gray-300);
    padding: 12px;
    background: var(--white);
    color: var(--gray-900);
    resize: vertical;
    transition: border-color var(--duration-fast) ease;
}

.thread-content .edit-area textarea:focus {
    outline: none;
    border-color: var(--primary);
    box-shadow: 0 0 0 3px var(--primary-subtle);
}

.thread-content .edit-area > div:last-child {
    margin-top: 10px;
    display: flex;
    gap: 8px;
}

/* --------------------------------------------------------------------------
   12. FORM CARD & FIELDS
   -------------------------------------------------------------------------- */
.supp-tick-form-card {
    background: var(--white);
    border-radius: var(--radius-xl);
    padding: 28px 28px 24px;
    box-shadow: var(--shadow-card);
    border: 1px solid var(--gray-200);
    width: 100%;
    box-sizing: border-box;
    transition: box-shadow var(--duration-normal) var(--ease-in-out);
}

.supp-tick-form-card:hover {
    box-shadow: var(--shadow-card-hover);
}

.supp-tick-form-card h3 {
    font-size: 1rem;
    font-weight: 700;
    color: var(--gray-900);
    margin: 0 0 24px;
    display: flex;
    align-items: center;
    gap: 10px;
    letter-spacing: -0.01em;
    padding-left: 14px;
    position: relative;
}

.supp-tick-form-card h3::before {
    content: '';
    position: absolute;
    left: 0;
    top: 50%;
    transform: translateY(-50%);
    width: 3px;
    height: 18px;
    border-radius: 2px;
    background: linear-gradient(180deg, var(--primary), rgba(79, 70, 229, 0.3));
}

/* Form grid */
.supp-tick-form-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 20px;
}

.form-group {
    margin-bottom: 20px;
}

.form-group label {
    display: block;
    font-weight: 600;
    margin-bottom: 6px;
    font-size: 0.875rem;
    color: var(--gray-800);
    letter-spacing: 0.01em;
}

/* Text inputs, selects, textareas */
.form-group input[type="text"],
.form-group input[type="email"],
.form-group input[type="url"],
.form-group input[type="password"],
.form-group input[type="number"],
.form-group textarea,
.form-group select {
    width: 100%;
    padding: 10px 14px;
    border-radius: var(--radius-md);
    border: 1px solid var(--gray-300);
    background: var(--white);
    font-size: 0.9375rem;
    font-family: var(--font-sans);
    color: var(--gray-900);
    transition: all var(--duration-normal) var(--ease-in-out);
    box-sizing: border-box;
    display: block;
    line-height: 1.5;
    box-shadow: var(--shadow-xs);
}

.form-group input::placeholder,
.form-group textarea::placeholder {
    color: var(--gray-400);
    font-weight: 400;
    opacity: 0.8;
}

.form-group input[type="text"]:hover,
.form-group input[type="email"]:hover,
.form-group select:hover,
.form-group textarea:hover {
    border-color: var(--gray-400);
    background: var(--gray-25);
}

.form-group input[type="text"]:focus,
.form-group input[type="email"]:focus,
.form-group select:focus,
.form-group textarea:focus {
    border-color: var(--primary);
    box-shadow: 0 0 0 3px var(--primary-subtle), 0 1px 2px rgba(16, 24, 40, 0.04);
    outline: none;
    background: var(--white);
}

.form-group textarea {
    min-height: 120px;
    resize: vertical;
}

/* Select — custom arrow */
.form-group select {
    appearance: none;
    -webkit-appearance: none;
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='20' height='20' fill='none' viewBox='0 0 24 24' stroke='%23475467' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpolyline points='6 9 12 15 18 9'%3E%3C/polyline%3E%3C/svg%3E");
    background-repeat: no-repeat;
    background-position: right 10px center;
    background-size: 20px;
    padding-right: 40px;
    background-color: var(--white) !important;
}

.form-group select option {
    color: var(--gray-900) !important;
    background: var(--white) !important;
}

/* File input — styled drop zone */
.form-group input[type="file"] {
    display: block;
    width: 100%;
    padding: 32px 20px;
    border: 1px dashed var(--gray-300);
    background: var(--gray-25);
    border-radius: var(--radius-lg);
    cursor: pointer;
    transition: all var(--duration-normal) var(--ease-in-out);
    box-sizing: border-box;
    font-size: 0.875rem;
    font-family: var(--font-sans);
    color: var(--gray-500);
    text-align: center;
}

.form-group input[type="file"]:hover {
    border-color: var(--primary);
    background: var(--primary-light);
    color: var(--primary);
}

.form-group input[type="file"]:focus {
    outline: none;
    border-color: var(--primary);
    box-shadow: 0 0 0 3px var(--primary-subtle);
}

/* Form hints */
.form-group .field-hint,
.form-group p:not(.supp-tick-error) {
    margin: 6px 0 0;
    font-size: 0.8125rem;
    color: var(--gray-400);
    line-height: 1.5;
}

/* Form footer */
.supp-tick-form-footer {
    margin-top: 24px;
    border-top: 1px solid var(--gray-100);
    padding-top: 20px;
    display: flex;
    justify-content: flex-end;
    gap: 12px;
}

/* Reply form */
.supp-tick-reply-footer {
    display: flex;
    align-items: flex-end;
    justify-content: space-between;
    gap: 14px;
    margin-top: 16px;
}

.supp-tick-upload-col {
    flex: 1;
    min-width: 0;
}

.supp-tick-reply-textarea {
    width: 100%;
    min-height: 80px;
    padding: 12px 16px;
    border: 1px solid var(--gray-300);
    background: var(--white);
    border-radius: var(--radius-lg);
    font-size: 0.9375rem;
    font-family: var(--font-sans);
    color: var(--gray-900);
    resize: vertical;
    transition: all var(--duration-normal) var(--ease-in-out);
    box-sizing: border-box;
    display: block;
    box-shadow: var(--shadow-xs);
}

.supp-tick-reply-textarea:focus {
    outline: none;
    border-color: var(--primary);
    box-shadow: 0 0 0 3px var(--primary-subtle);
}

.supp-tick-reply-textarea::placeholder {
    color: var(--gray-400);
}

.supp-tick-reply-submit {
    white-space: nowrap;
    flex-shrink: 0;
}

/* File input within reply */
.supp-tick-file-input {
    display: block;
    width: 100%;
    padding: 10px 14px;
    border: 1px dashed var(--gray-300);
    background: var(--gray-25);
    border-radius: var(--radius-md);
    font-size: 0.8125rem;
    font-family: var(--font-sans);
    color: var(--gray-500);
    cursor: pointer;
    transition: all var(--duration-fast) var(--ease-in-out);
    box-sizing: border-box;
}

.supp-tick-file-input:hover {
    border-color: var(--primary);
    background: var(--primary-light);
    color: var(--primary);
}

.supp-tick-file-input:focus {
    outline: none;
    border-color: var(--primary);
}

/* --------------------------------------------------------------------------
   13. TICKET CLOSED / REOPEN AREA
   -------------------------------------------------------------------------- */
#supp-tick-reopen-area {
    text-align: center;
    padding: 44px 28px;
    background: linear-gradient(135deg, var(--white) 0%, var(--gray-25) 100%);
    border-radius: var(--radius-xl);
    border: 1px solid var(--gray-200);
    box-shadow: var(--shadow-card);
    transition: box-shadow var(--duration-normal) var(--ease-in-out);
}

#supp-tick-reopen-area:hover {
    box-shadow: var(--shadow-card-hover);
}

#supp-tick-reopen-area .reopen-icon {
    font-size: 2.25rem;
    margin-bottom: 16px;
    display: block;
    line-height: 1;
    opacity: 0.7;
}

#supp-tick-reopen-area h3 {
    margin: 0 0 8px;
    font-size: 1.125rem;
    font-weight: 700;
    color: var(--gray-900);
}

#supp-tick-reopen-area p {
    color: var(--gray-500);
    font-size: 0.875rem;
    margin: 0 0 24px;
    line-height: 1.6;
    max-width: 400px;
    margin-left: auto;
    margin-right: auto;
}

/* --------------------------------------------------------------------------
   14. FOOTER
   -------------------------------------------------------------------------- */
.supp-tick-footer {
    margin-top: 48px;
    padding: 32px 20px;
    border-top: 1px solid var(--gray-100);
    text-align: center;
    color: var(--gray-400);
    font-size: 0.8125rem;
    font-weight: 500;
}

/* --------------------------------------------------------------------------
   15. LOADER
   -------------------------------------------------------------------------- */
.supp-tick-loader {
    text-align: center;
    padding: 48px 20px;
    color: var(--gray-400);
}

.supp-tick-loader::before {
    content: '';
    display: block;
    width: 28px;
    height: 28px;
    margin: 0 auto 16px;
    border: 3px solid var(--gray-200);
    border-top-color: var(--primary);
    border-radius: 50%;
    animation: supp-spin 0.8s linear infinite;
}

/* --------------------------------------------------------------------------
   16. TOAST NOTIFICATIONS
   -------------------------------------------------------------------------- */
#supp-tick-toast-container {
    position: fixed;
    top: 20px;
    right: 20px;
    z-index: 99999;
    display: flex;
    flex-direction: column;
    gap: 10px;
    pointer-events: none;
    max-width: calc(100% - 40px);
}

.supp-tick-toast {
    pointer-events: auto;
    min-width: 260px;
    max-width: 420px;
    background: var(--white);
    color: var(--gray-900);
    padding: 14px 16px;
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-lg);
    border-left: 3px solid var(--primary);
    display: flex;
    align-items: center;
    gap: 12px;
    font-weight: 600;
    font-size: 0.875rem;
    animation: supp-toast-in 0.25s var(--ease-out);
}

.supp-tick-toast .toast-msg {
    flex: 1 1 auto;
    font-weight: 600;
    font-size: 0.875rem;
    line-height: 1.4;
}

.supp-tick-toast .toast-close {
    background: transparent;
    border: none;
    font-size: 1.125rem;
    opacity: 0.4;
    cursor: pointer;
    padding: 2px;
    line-height: 1;
    transition: opacity var(--duration-fast) ease;
    color: var(--gray-500);
}

.supp-tick-toast .toast-close:hover {
    opacity: 1;
}

.supp-tick-toast.toast-success {
    border-left-color: var(--success);
}

.supp-tick-toast.toast-danger {
    border-left-color: var(--danger);
}

.supp-tick-toast.toast-info {
    border-left-color: var(--primary);
}

@keyframes supp-toast-in {
    from {
        transform: translateY(-10px) scale(0.97);
        opacity: 0;
    }
    to {
        transform: translateY(0) scale(1);
        opacity: 1;
    }
}

/* --------------------------------------------------------------------------
   17. RESPONSIVE — Tablet
   -------------------------------------------------------------------------- */
@media screen and (max-width: 768px) {
    .supp-tick-container {
        width: 100% !important;
        margin: 0 auto !important;
        padding: 0 16px !important;
    }

    .supp-tick-header {
        flex-wrap: wrap;
        gap: 16px;
        margin-bottom: 24px;
        padding-bottom: 20px;
    }

    .supp-tick-header > div:first-child {
        flex: 1;
        min-width: 200px;
    }

    .supp-tick-header h2 {
        font-size: 1.25rem;
    }

    .supp-tick-header-badges {
        flex-wrap: wrap;
    }

    .supp-tick-header .supp-tick-btn {
        font-size: 0.8125rem;
        padding: 8px 16px;
    }

    /* Stack form rows */
    .supp-tick-form-row {
        grid-template-columns: 1fr;
        gap: 0;
    }

    /* Cards full-width on mobile */
    .supp-tick-form-card {
        padding: 20px 16px !important;
        border-radius: var(--radius-lg) !important;
        margin-left: -16px !important;
        margin-right: -16px !important;
        width: calc(100% + 32px) !important;
        border-left: none !important;
        border-right: none !important;
    }

    .supp-tick-thread {
        border-radius: var(--radius-lg) !important;
        margin-left: -16px !important;
        margin-right: -16px !important;
        width: calc(100% + 32px) !important;
        border-left: none !important;
        border-right: none !important;
    }

    .supp-tick-card {
        border-radius: var(--radius-lg) !important;
        margin-left: -16px !important;
        margin-right: -16px !important;
        width: calc(100% + 32px) !important;
    }

    /* Reply footer stack */
    .supp-tick-reply-footer {
        flex-direction: column !important;
        align-items: stretch !important;
        gap: 14px !important;
    }

    .supp-tick-reply-submit {
        width: 100% !important;
        justify-content: center !important;
    }

    .supp-tick-upload-col {
        width: 100% !important;
    }

    .supp-tick-file-input {
        width: 100% !important;
    }

    /* Table → cards */
    .supp-tick-table thead {
        display: none;
    }

    .supp-tick-table,
    .supp-tick-table tbody,
    .supp-tick-table tr,
    .supp-tick-table td {
        display: block;
        width: 100%;
        box-sizing: border-box;
    }

    .supp-tick-table tr {
        padding: 0;
        margin-bottom: 12px;
        border: 1px solid var(--gray-100);
        border-radius: var(--radius-lg);
        overflow: hidden;
        background: var(--white);
        transition: box-shadow var(--duration-fast) ease, border-color var(--duration-fast) ease;
    }

    .supp-tick-table tr:hover {
        border-color: var(--gray-300);
        box-shadow: 0 1px 4px rgba(16, 24, 40, 0.06);
    }

    .supp-tick-table tr:last-child {
        margin-bottom: 0;
    }

    .supp-tick-table td {
        display: block !important;
        width: 100% !important;
        padding: 8px 16px;
        border-bottom: none;
        text-align: left !important;
    }

    .supp-tick-table td[data-label="ID"] {
        padding-top: 16px;
        padding-bottom: 4px;
        font-size: 0.75rem;
        font-weight: 700;
        color: var(--gray-400);
        letter-spacing: 0.08em;
        text-transform: uppercase;
    }

    .supp-tick-table td[data-label="Subject"] {
        padding: 4px 16px 10px;
    }

    .supp-tick-table td[data-label="Subject"] strong {
        font-size: 1rem;
        font-weight: 700;
        color: var(--gray-900);
        display: block;
        line-height: 1.35;
    }

    .supp-tick-table td[data-label="Priority"],
    .supp-tick-table td[data-label="Status"] {
        display: inline-block !important;
        width: auto !important;
        padding: 0 16px 6px;
        vertical-align: middle;
    }

    .supp-tick-table td[data-label="Priority"] {
        padding: 0 4px 6px 16px;
    }

    .supp-tick-table td[data-label="Status"] {
        padding: 0 16px 6px 4px;
    }

    .supp-tick-table td[data-label="Customer"] {
        padding: 0 16px 4px;
        font-size: 0.8125rem;
        color: var(--gray-500);
    }

    .supp-tick-table td[data-label="Action"] {
        margin-top: 4px;
        padding: 0 !important;
        background: var(--gray-50);
    }

    .supp-tick-table td[data-label="Action"] .supp-tick-btn {
        width: 100%;
        justify-content: center;
        padding: 12px 20px;
        border-radius: 0;
        font-size: 0.8125rem;
        font-weight: 600;
        text-transform: uppercase;
        letter-spacing: 0.05em;
    }

    /* Adjust thread padding */
    .thread-item {
        padding: 16px 16px 18px;
    }

    .thread-item.op,
    .thread-item.staff,
    .thread-item.user {
        padding-left: 16px;
    }

    .thread-content {
        font-size: 0.875rem;
    }

    .author-avatar {
        width: 32px;
        height: 32px;
    }

    .author-name {
        font-size: 0.8125rem;
    }

    .post-date {
        font-size: 0.6875rem;
    }

    /* Pagination */
    .supp-tick-pagination {
        gap: 4px;
    }

    .supp-tick-pagination .page-numbers {
        min-width: 36px;
        height: 36px;
        font-size: 0.75rem;
    }

    .supp-tick-pagination .page-numbers.prev,
    .supp-tick-pagination .page-numbers.next {
        padding: 0 12px;
        font-size: 0.6875rem;
    }

    /* Reopen area */
    #supp-tick-reopen-area {
        padding: 28px 20px;
        border-radius: var(--radius-lg) !important;
        margin-left: -16px !important;
        margin-right: -16px !important;
        width: calc(100% + 32px) !important;
    }

    /* Form stacking */
    .supp-tick-form-footer {
        flex-direction: column !important;
        align-items: stretch !important;
        gap: 10px !important;
    }

    .supp-tick-form-footer .supp-tick-btn {
        width: 100% !important;
        justify-content: center !important;
    }

    .supp-tick-btn.loading::after {
        width: 16px !important;
        height: 16px !important;
    }

    .form-group input[type="file"] {
        padding: 24px 16px;
    }

    /* Modal on tablet */
    .supp-tick-modal-overlay {
        padding: 16px;
    }
}

/* --------------------------------------------------------------------------
   18. RESPONSIVE — Small phones
   -------------------------------------------------------------------------- */
@media screen and (max-width: 420px) {
    .supp-tick-container {
        padding: 0 12px !important;
    }

    .supp-tick-header h2 {
        font-size: 1.125rem;
    }

    .supp-tick-form-card {
        padding: 16px 12px !important;
        margin-left: -12px !important;
        margin-right: -12px !important;
        width: calc(100% + 24px) !important;
    }

    .supp-tick-thread {
        margin-left: -12px !important;
        margin-right: -12px !important;
        width: calc(100% + 24px) !important;
    }

    .supp-tick-card {
        margin-left: -12px !important;
        margin-right: -12px !important;
        width: calc(100% + 24px) !important;
    }

    .thread-item {
        padding: 14px 14px 16px;
    }

    .thread-item.op,
    .thread-item.staff,
    .thread-item.user {
        padding-left: 14px;
    }

    .form-group {
        margin-bottom: 16px;
    }

    .supp-tick-table td[data-label="Priority"],
    .supp-tick-table td[data-label="Status"] {
        display: inline-block !important;
        width: auto !important;
        vertical-align: middle;
        font-size: 0.6875rem;
        padding: 0 12px 4px;
    }
    .supp-tick-table td[data-label="Priority"] {
        padding: 0 4px 4px 12px;
    }
    .supp-tick-table td[data-label="Status"] {
        padding: 0 12px 4px 4px;
    }
}

/* --------------------------------------------------------------------------
   19. PRINT STYLES
   -------------------------------------------------------------------------- */
@media print {
    .supp-tick-btn,
    .supp-tick-header .supp-tick-btn,
    .supp-tick-form-card,
    #supp-tick-reopen-area,
    #supp-tick-toast-container {
        display: none !important;
    }

    .supp-tick-card {
        box-shadow: none;
        border: 1px solid #d0d5dd;
    }

    .supp-tick-thread {
        box-shadow: none;
        border: 1px solid #d0d5dd;
        break-inside: avoid;
    }

    .thread-item {
        break-inside: avoid;
        page-break-inside: avoid;
    }
}

/* ==========================================================================
   UNIFIED MODAL SYSTEM
   ========================================================================== */
.supp-tick-modal-overlay {
    position: fixed;
    top: 0;
    left: 0;
    width: 100vw;
    height: 100vh;
    background: rgba(16, 24, 40, 0.7) !important;
    backdrop-filter: blur(6px) !important;
    -webkit-backdrop-filter: blur(6px) !important;
    display: none;
    align-items: center;
    justify-content: center;
    z-index: 999999999 !important;
    padding: 24px;
    opacity: 0;
    transition: opacity 0.25s ease;
    box-sizing: border-box !important;
}

.supp-tick-modal-overlay.active {
    display: flex !important;
    opacity: 1 !important;
}

.supp-tick-modal {
    background: #ffffff !important;
    max-width: 400px !important;
    width: 100% !important;
    border-radius: var(--radius-2xl) !important;
    padding: 36px 28px 28px !important;
    box-shadow: var(--shadow-modal) !important;
    text-align: center !important;
    position: relative !important;
    transform: translateY(24px) scale(0.96);
    transition: transform 0.35s var(--ease-out) !important;
    box-sizing: border-box !important;
}

.supp-tick-modal-overlay.active .supp-tick-modal {
    transform: translateY(0) scale(1) !important;
}

.supp-tick-modal-icon {
    width: 64px !important;
    height: 64px !important;
    border-radius: var(--radius-xl) !important;
    display: flex !important;
    align-items: center !important;
    justify-content: center !important;
    margin: 0 auto 20px !important;
    font-size: 28px !important;
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.06) !important;
}

.modal-icon-info    { background: #eef2ff !important; color: var(--primary) !important; }
.modal-icon-danger  { background: var(--danger-light) !important; color: var(--danger) !important; }
.modal-icon-success { background: var(--success-light) !important; color: var(--success) !important; }
.modal-icon-warning { background: var(--warning-light) !important; color: var(--warning) !important; }

.supp-tick-modal h4 {
    margin: 0 0 8px 0 !important;
    font-size: 1.125rem !important;
    font-weight: 700 !important;
    color: var(--gray-900) !important;
    letter-spacing: -0.01em !important;
    line-height: 1.3 !important;
    background: none !important;
    -webkit-text-fill-color: initial !important;
}

.supp-tick-modal p {
    margin: 0 0 28px 0 !important;
    color: var(--gray-500) !important;
    line-height: 1.6 !important;
    font-size: 0.9375rem !important;
}

.supp-tick-modal-actions {
    display: flex !important;
    gap: 12px !important;
    justify-content: center !important;
}

.supp-tick-modal-actions .supp-tick-btn {
    padding: 12px 20px !important;
    font-size: 0.875rem !important;
    font-weight: 600 !important;
    flex: 1 !important;
    justify-content: center !important;
    border-radius: var(--radius-md) !important;
    white-space: nowrap !important;
    cursor: pointer !important;
    width: auto !important;
    display: flex !important;
    align-items: center !important;
}

.supp-tick-modal-actions .supp-tick-btn.primary {
    background: var(--primary) !important;
    color: white !important;
    border-color: var(--primary) !important;
    box-shadow: var(--shadow-btn-primary) !important;
}

.supp-tick-modal-actions .supp-tick-btn.secondary {
    background: var(--white) !important;
    color: var(--gray-700) !important;
    border: 1px solid var(--gray-300) !important;
}

.modal-type-danger .supp-tick-btn.primary {
    background: var(--danger) !important;
    border-color: var(--danger) !important;
}

@media screen and (max-width: 480px) {
    .supp-tick-modal { padding: 28px 20px 24px !important; }
    .supp-tick-modal-actions { flex-direction: column-reverse !important; }
    .supp-tick-modal-actions .supp-tick-btn { width: 100% !important; }
}

/* --------------------------------------------------------------------------
   GUEST / MAINTENANCE / LOAD-ERROR GATE
   Shown to logged-out visitors (and non-admin users during maintenance)
   instead of booting the SPA — prevents the old infinite reload loop.
   -------------------------------------------------------------------------- */
.supp-tick-gate {
    max-width: var(--container-width, 880px);
    width: 95%;
    margin: 40px auto;
}

.supp-tick-gate-card {
    background: #ffffff;
    border: 1px solid var(--gray-200);
    border-radius: 16px;
    box-shadow: 0 10px 15px -3px rgba(0, 0, 0, 0.08), 0 4px 6px -2px rgba(0, 0, 0, 0.04);
    text-align: center;
    padding: 56px 32px 48px;
}

.supp-tick-gate-icon {
    width: 72px;
    height: 72px;
    margin: 0 auto 20px;
    display: flex;
    align-items: center;
    justify-content: center;
    border-radius: 50%;
    background: var(--primary-subtle, rgba(79, 70, 229, 0.07));
    color: var(--primary);
}

.supp-tick-gate-error .supp-tick-gate-icon {
    background: rgba(220, 38, 38, 0.08);
    color: var(--danger, #dc2626);
}

.supp-tick-gate-title {
    margin: 0 0 10px;
    font-size: 1.5rem;
    font-weight: 700;
    color: var(--gray-900);
    letter-spacing: -0.02em;
}

.supp-tick-gate-text {
    margin: 0 auto 24px;
    max-width: 46ch;
    color: var(--gray-500);
    font-size: 0.9375rem;
    line-height: 1.7;
}

.supp-tick-gate-actions {
    display: flex;
    gap: 12px;
    justify-content: center;
    flex-wrap: wrap;
}

.supp-tick-gate-sub {
    margin: 20px 0 0;
    color: var(--gray-400);
    font-size: 0.8125rem;
}

@media screen and (max-width: 480px) {
    .supp-tick-gate-card { padding: 40px 20px 32px; }
    .supp-tick-gate-actions .supp-tick-btn { flex: 1 1 100%; }
}